Refund Policy

An Oracle Subscription is a digital service that unlocks immediately. Because of this, refunds are limited to the situations below.

Every new subscriber gets a 3-day free trial. Cancel from "Manage subscription" in your profile before the trial ends and your card is never charged. Stripe emails you a reminder before the trial converts to a paid plan.

If you were charged for your first billing period by mistake or changed your mind, you can request a full refund within 7 days of that charge, provided you have not generated any picks (Oracle, Council, Week Picks or strategies) during that paid period. Once picks have been generated, the period is considered used and is non-refundable.

Renewal payments are not refundable — cancel before the renewal date to avoid the next charge. Cancelling stops future billing but you keep access until the end of the period you already paid for; we do not refund the unused remainder of a period. Switching from yearly to monthly is prorated by Stripe as a credit toward future invoices.

If you were charged twice for the same period, or Stripe charged you but your access never activated (and our support could not activate it), we will refund the duplicate or failed charge in full — no time limit.

Paid periods during which picks were generated; renewal charges once the period has started; referral bonus days; subscriptions suspended for violating the Terms of Service; and any lottery tickets you purchased — we do not sell tickets and cannot refund them.

Contact us from the address you used at Stripe checkout and include your Stripe receipt or checkout session id (shown on the payment success page). Approved refunds are returned to the original payment method by Stripe, usually within 5–10 business days depending on your bank.

Please contact us before disputing a charge with your bank — most issues can be resolved within a day. Accounts with confirmed fraudulent chargebacks may lose access permanently.